Vismaya Greenlines ("Company", "We", "Us", or "Our") is committed to protecting the privacy and confidentiality of our customers, website visitors and service users. This Privacy Policy explains how we collect, use, store, process, disclose and protect personal information obtained through our website, enquiry forms, bookings, payments and travel-related services.

By accessing our website, making an enquiry, submitting information, making a booking, making a payment or using any service provided by Vismaya Greenlines, you acknowledge that you have read, understood and agreed to this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information including but not limited to:

• Full Name

• Mobile Number

• Email Address

• Residential Address

• Date of Birth

• Gender

• Emergency Contact Details

• Passport Details

• Visa Details

• Government Issued Identification Documents

• Travel Preferences

• Booking Information

• Billing Information

• Payment Information

We may also collect technical information including:

• IP Address

• Device Information

• Browser Type

• Operating System

• Website Usage Information

• Cookies and Similar Technologies

2. HOW INFORMATION IS COLLECTED

Information may be collected through:

• Website enquiry forms

• Tour booking forms

• Contact forms

• WhatsApp communications

• Telephone conversations

• Email communications

• Social media interactions

• Customer support requests

• Payment transactions

• Travel registration forms

3. PURPOSE OF COLLECTION

Personal information may be collected and used for:

• Processing travel bookings

• Hotel reservations

• Flight reservations

• Railway reservations

• Transportation arrangements

• Visa assistance services

• Customer support

• Travel coordination

• Issuing invoices and receipts

• Processing payments

• Verification of identity

• Fraud prevention

• Internal record keeping

• Legal compliance

• Service improvement

• Marketing and promotional activities

4. SHARING OF INFORMATION

The Company may share personal information with third parties where necessary for providing travel services.

Such parties may include:

• Airlines

• Hotels

• Transport operators

• Houseboat operators

• Visa processing agencies

• Government authorities

• Insurance providers

• Payment gateways

• Banks

• Travel partners

• Service providers

Information shall be shared only to the extent reasonably required for providing services, fulfilling contractual obligations or complying with applicable laws.

5. LEGAL DISCLOSURES

The Company may disclose personal information if required by:

• Applicable laws

• Court orders

• Government agencies

• Regulatory authorities

• Law enforcement agencies

Such disclosures may be made without prior notice where legally required.

6. PAYMENT SECURITY

Payments may be processed through third-party payment gateways and financial institutions.

Vismaya Greenlines does not store sensitive banking credentials such as:

• Card PINs

• CVV Numbers

• UPI PINs

• Internet Banking Passwords

• Authentication Passwords

Payment processing shall be governed by the policies of the respective payment service providers.

7. DATA SECURITY

The Company takes reasonable administrative, technical and organizational measures to safeguard personal information from unauthorized access, disclosure, alteration, misuse or destruction.

However, no electronic transmission, internet communication or storage system can be guaranteed to be completely secure.

The Company shall not be liable for unauthorized access, cyber attacks, hacking incidents, data breaches or security failures beyond its reasonable control.

8. DATA RETENTION

Personal information may be retained for as long as reasonably necessary for:

• Travel operations

• Customer support

• Accounting purposes

• Tax compliance

• Legal compliance

• Dispute resolution

• Regulatory requirements

The Company reserves the right to retain records where required under applicable law.

9. COOKIES

The Company's website may use cookies and similar technologies for:

• Website functionality

• User experience enhancement

• Analytics

• Traffic monitoring

• Marketing purposes

Users may disable cookies through browser settings, although certain website features may not function properly.

10. MARKETING COMMUNICATIONS

By submitting contact information to the Company, customers consent to receiving:

• Promotional messages

• Travel offers

• Package updates

• Service announcements

• Marketing communications

Such communications may be sent through:

• Email

• SMS

• WhatsApp

• Telephone Calls

Customers may request removal from marketing communications by contacting the Company.

11. THIRD-PARTY WEBSITES

The Company's website may contain links to third-party websites.

Vismaya Greenlines is not responsible for:

• Privacy practices

• Content

• Security

• Policies

of such external websites.

Users are encouraged to review the privacy policies of third-party websites separately.

12. PHOTOGRAPHS, VIDEOS AND TESTIMONIALS

Photographs, videos, reviews and testimonials may be collected during tours or through customer interactions.

Unless the customer expressly objects in writing prior to travel, the Company may use such content for:

• Website promotion

• Social media marketing

• Advertisements

• Brochures

• Travel campaigns

• Business promotion

No compensation shall be payable for such usage.

13. CHILDREN'S INFORMATION

Information relating to minors shall generally be collected through parents, guardians or authorized representatives.

Parents and guardians are responsible for ensuring the accuracy of information submitted on behalf of minors.

14. INTERNATIONAL DATA TRANSFERS

Certain travel services may require the transfer of customer information to service providers located outside India.

By utilizing the Company's services, customers consent to such transfers where reasonably necessary for travel arrangements.

15. USER RIGHTS

Subject to applicable laws, customers may request:

• Access to personal information.

• Correction of inaccurate information.

• Updating personal information.

• Withdrawal from marketing communications.

Requests may be submitted using the contact information provided below.

16. LIMITATION OF LIABILITY

While the Company takes reasonable steps to protect personal information, it shall not be liable for:

• Cyber attacks.

• Hacking incidents.

• Unauthorized access.

• Internet failures.

• Technical failures.

• Third-party security breaches.

• Events beyond its reasonable control.

17. POLICY MODIFICATIONS

Vismaya Greenlines reserves the right to modify, amend, update or revise this Privacy Policy at any time without prior notice.

Any changes shall become effective immediately upon publication on the Company's website.

Continued use of the website or services after such changes shall constitute acceptance of the revised Privacy Policy.

18. GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim, controversy or legal proceeding arising out of or relating to this Privacy Policy, the collection, use, disclosure or processing of personal information, or the use of services provided by Vismaya Greenlines shall be subject exclusively to the jurisdiction of the competent courts located in Chavakkad, Thrissur District, Kerala, India.

The user expressly agrees to submit to the exclusive jurisdiction of such courts.

19. CONTACT INFORMATION

Vismaya Greenlines

Email: info@vismayagreenlines.in

Phone: +91 9846090098

If you have any questions regarding this Privacy Policy or the handling of your personal information, you may contact us using the details provided above.